When a you have a technical difficulty, what do you do? Would you fix it not mention it? Would you fix it and apologize? Or would you acknowledge it and fix it later?
It is best to fix the bug as soon as possible. If the bug cannot be fixed in a small amount of time, then post a message notifying your visitors of the bug and fix it as soon as possible.
Your message should be short and sweet, or else no one will read it. It should be similar to this:
We are having technical difficulties in our database. The blog will not be accessible. Please check back in a few days. Sorry for any inconvenience.
Details
Explain to your visitors what is going on. They like to be informed. Phrases like “We are experiencing problems…” “We have encountered problems…” work too.
We are having technical difficulties in our database. The blog will not be accessible. Please check back in a few days. Sorry for any inconvenience.
How will your bug affect your visitors? Let them know.
We are having technical difficulties in our database. The blog will not be accessible. Please check back in a few days. Sorry for any inconvenience.
When to check back? This keeps your visitors coming back. It is best to put a date so visitors do not get annoyed when you are still not back up. If you want to get more specific, put the time. (Don’t forget to put Time Zone.) However, if you do not know when the bug will be fixed, don’t put the date, but offer an email or RSS subscription, and when your blog is back up, you will let them know.
We are having technical difficulties in our database. The blog will not be accessible. Please check back in a few days. Sorry for any inconvenience.
Offer an apology. Be polite– you are the one causing inconvenience for visitors.
We are having technical difficulties in our database. The blog will not be accessible. Please check back in a few days. Sorry for any inconvenience.
Optional: Offer some sites for your visitors to pass their time. (As an apology gift or however you see it) If your visitors liked the sites you offered, they may either visit your blog more often, thinking you have more to offer, or love the new site too much that they abandon yours. This is a gamble, but I wouldn’t do it.
We are having technical difficulties in our database. The blog will not be accessible. Please check back in a few days. Sorry for any inconvenience.
In the mean time, it would be great if you visit this site:
http://neonscent.com
Do not tell visitors to rate or vote for you while your blog is down. Your blog is down; you have nothing to offer them, thus earning bad votes and reviews. Plus, what would they review your blog if there is actually nothing to review? Nothing, right? What rating would you get? 0, right? While your regular visitors may give you good ratings and reviews, new visitors may not. So if you make requests on your message, be careful!
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