Being on Tech Support
“Type 11″
Caller: Hey, can you help me? My computer has locked up, and no matter how many times I type eleven, it won’t unfreeze.Agent: What do you mean, “type eleven?”
Caller: The message on my screen says, “Error Type 11!”
“Plug, un-plug [bar]”
On one call, the caller seemed to be taking an inordinately long time to complete each instruction she was given.
Agent: Ma’am, I can’t help noticing that every time I give you an instruction, it takes a really long time before you get back to me. Is your computer that slow?
Caller: Oh, no, it’s just the stupid, stupid design of this computer. Every time I want to click something, I have to unplug the keyboard to plug in the mouse. And then every time I want to use the keyboard again, I have to unplug the mouse. Because there’s only one jack.
Agent: Ma’am, you do realize that there’s a jack on the keyboard itself? You’re supposed to plug the mouse into the keyboard, and the keyboard into the computer.
Caller: Are YOU KIDDING ME!? Oh, wait a minute—yes, I see it now! Oh, holy cow. That’s going to be so much easier!
Agent: Just out of curiosity, how long have you been using your computer that way?
Caller: Six weeks!
Being customer support of any kind can be frustrating– and maybe funny when you think about it after. Any experiences?
P.S. Nothing like some humor to start your weekend! :)
March 8th, 2008 at 9:24 pm
Hey Grace thanks for sharing :) they’re really funny, especially the last one. They say that tech support is one of the most tiring (and funniest as well) job you can ever have, because you get weird questions all the time. I remembered a joke about a lady calling 999 and said to the operator that her harddrive just crashed and was up in smoke :D haha!
March 12th, 2008 at 11:59 pm
Lol thanks for making my day :)
March 13th, 2008 at 7:14 am
I heard a similar story where somebody purchased there computer to help them with music. He/She was a piano player and when they called customer support they said that the pedal didn’t do anything!
Sorry I have not been commenting much, I have been reading in my RSS.
March 21st, 2008 at 5:49 pm
This is hilarious! I can just imagine.
March 30th, 2008 at 6:40 pm
These are some great stories. I love jokes about customer service experiences. I think that’s the only way to make those jobs bearable.
My favorite is about the CD tray: “No, sir. It’s not a cup-holder.”
April 6th, 2008 at 9:35 pm
eh, what, the’re REAL stories?! I thought you found them on a joke site somewhere. Oh deeeeeeeeear, what is the world coming to : |
May 22nd, 2008 at 8:08 pm
lol great one! Unbelievable!
June 1st, 2008 at 8:36 pm
Oh my…..I need to go apologize to my parents for calling them ill-technical.
there are by far worst……
thank you for sharing!
June 16th, 2008 at 4:40 pm
this is just absolutely laugh out loud funny ! and not the fake ( lol)
June 18th, 2008 at 10:44 pm
hahahaha that’s too hilarious
June 25th, 2008 at 6:51 pm
Haha. I was a team lead once and there are a lot of funny things that both customers and agents say on the phone. :) Just like the ones you posted here. This post reminded me of the good times. :)
June 26th, 2008 at 9:21 am
teddY- Nice! :) Where was it from?
Brown- No problem! Anytime… ;)
Forest- I don’t think the keyboard looks like the piano keyboard in any way, but maybe the musician thought it was the new “high-tech” piano. ;)
Bloggrrl- Nothing like some humor on a random day!
Andrew- Thanks for visiting! And I’m sure the customer would’ve found the CD drive broken if he tried to put a mug of coffee on it. It’s just hilarious!
Amanda- Certainly not moving backward, I’m afraid. It’s just that some people were left behind…
American Alligator- Thanks!
Risa- Really, it depends on if your parents were taken along on that technology train and if they’re still on… ;)
Genesis Bible- Thanks! Although I was going for rolling around the floor laughing, laugh out loud is okay too. :)
Ethan- Thanks! :)
Vikki- Glad you liked it! You have a story to contribute? :)